> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.hollr.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.hollr.ai/_mcp/server.

# Conversations

The Conversations page, at [app.hollr.ai/conversations](https://app.hollr.ai/conversations), is where every call record — inbound or outbound — becomes reviewable. It's the dashboard counterpart to the [Conversations API](/conversations).

<img src="https://fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/hollr.docs.buildwithfern.com/7c752dd92b4a477c218293aceae60a8bf624699b24564f0ad1db2698780146ca/docs/assets/platform/product-conversations.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA6KXJSKKNFOCF7G4B%2F20260813%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260813T115557Z&X-Amz-Expires=604800&X-Amz-Signature=477278b127ee8499b430b0206c4f155854f6340acaad003d85406f5d4b925aad&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject" alt="Conversations page showing a table of call records with phone number, direction, duration, status, and timestamp" />

## The records table

Every call appears as a row with its phone number, direction, duration, status, and timestamp. Records can be searched by phone number, filtered by direction or status, and narrowed to a date range. The underlying data can also be exported for offline analysis.

## Conversation details

Selecting a record opens a details panel with everything captured for that call.

<img src="https://fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/hollr.docs.buildwithfern.com/3849146f9ac99b555510e6bf83058595648b73c83ae7e21ac5035aed6666cc97/docs/assets/platform/product-conversation-detail.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA6KXJSKKNFOCF7G4B%2F20260813%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260813T115557Z&X-Amz-Expires=604800&X-Amz-Signature=df0edad109a2446fb777bab0523087c8f416878e59584922de0e3033fc9bc964&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject" alt="Conversation Details panel showing the call recording player, call details, and the start of the AI call summary" />

* **Recording** — if call recording was enabled for the agent (see [Agent → Call settings](/platform/agent#call-settings)), a player for the call audio appears at the top of the panel.
* **Details** — from and to numbers, direction, timestamp, duration, and AI-inferred user sentiment.
* **Captured Keywords** — the structured values extracted from the call, based on the keyword definitions configured on the agent. Each configured keyword appears as a key-value pair.

<img src="https://fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/hollr.docs.buildwithfern.com/7a7f49eda59ee1af1be55d663bf2f3bb8371e920686c7810c38a2903d7959a52/docs/assets/platform/product-captured-keywords.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA6KXJSKKNFOCF7G4B%2F20260813%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260813T115557Z&X-Amz-Expires=604800&X-Amz-Signature=df7f63e2fcc97e84baaf8aeb7b242cbca6e1ea70b90099d2a9672522e9887a6c&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject" alt="Captured Keywords section of the Conversation Details panel showing extracted key-value pairs" />

* **AI Call Summary** — a generated synopsis of what was discussed and how the call concluded.
* **Read Transcript** — the full, turn-by-turn transcript of the conversation, attributed to the assistant and the caller.

## Next step

This is the last stop in the standard configuration path — from here, most accounts loop back to refine the agent based on what conversations reveal.

#### [Agent](/platform/agent)

Adjust the agent's prompt, keywords, or call settings

#### [Conversations API](/conversations)

Read this same data programmatically