> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.hollr.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.hollr.ai/_mcp/server.

# Knowledge Base

The Knowledge Base page, at [app.hollr.ai/knowledge-base](https://app.hollr.ai/knowledge-base), lets you extend an agent's context beyond its system prompt with your own content. This step is optional — it's only necessary for use cases where the agent needs to draw on a larger body of reference material than fits comfortably in a system message, such as a property brochure, a pricing sheet, or a support knowledge base.

Content added here is indexed and retrieved contextually during a call, so the agent can answer specific questions accurately without that information being restated in the system prompt.

<img src="https://fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/hollr.docs.buildwithfern.com/4760de852dd8f2cfca9a624e67f09260f6105450b6d4f7193493905db049a662/docs/assets/platform/product-knowledge-base.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA6KXJSKKNFOCF7G4B%2F20260813%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260813T115032Z&X-Amz-Expires=604800&X-Amz-Signature=3557c05d8c4c9a6ec8225a71f6b4c4a8e8d900ea40c6d8bb966141277b635f66&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject" alt="Knowledge Base page showing the document upload panel and a vectorized document listed as a knowledge base item" />

The page has three tabs, corresponding to three ways of adding content:

## Documents

Upload PDF, DOC, or TXT files up to 25MB each. Give each document a title, then upload it — the dashboard shows a processing status for each item and marks it as vectorized once it's ready to be used by the agent.

## Website

Provide a website URL and the platform will crawl the site and extract its content into the knowledge base automatically, rather than requiring individual pages to be exported and uploaded manually.

## FAQ

Create structured question-and-answer pairs directly in the dashboard. This is the most direct way to guarantee a specific, exact answer to a specific, frequently asked question, rather than relying on retrieval from a longer document.

## Next step

#### [Settings](/platform/settings)

Verify compliance and provision a virtual phone number

#### [Agent](/platform/agent)

Back to agent configuration