> For clean Markdown of any page, append .md to the page URL.
> For a complete documentation index, see https://docs.hollr.ai/llms.txt.
> For AI client integration (Claude Code, Cursor, etc.), connect to the MCP server at https://docs.hollr.ai/_mcp/server.

# Outgoing

The Outgoing page, at [app.hollr.ai/batches](https://app.hollr.ai/batches), is where outbound calls are placed from the dashboard. It offers two workflows side by side: a single-contact call, and a batch of calls against a contact list.

<img src="https://fdr-prod-docs-files-public.s3.us-east-1.amazonaws.com/hollr.docs.buildwithfern.com/9a69db50ae92ad9d7870e31c0a553d9dd41c097b5b5f2b6cade99735f9d27f8e/docs/assets/platform/product-outgoing.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Content-Sha256=UNSIGNED-PAYLOAD&X-Amz-Credential=AKIA6KXJSKKNFOCF7G4B%2F20260813%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20260813T114959Z&X-Amz-Expires=604800&X-Amz-Signature=c23ef94309036b4f2c15a2f772fb54a47b33cabcb8824d48ab5144302045748d&X-Amz-SignedHeaders=host&x-amz-checksum-mode=ENABLED&x-id=GetObject" alt="Outgoing page showing the Make Individual Call form and the Batches table" />

This page mirrors the [Calls API](/making-calls) and [Batches API](/calls/batches). Use the dashboard for one-off or manually triggered calls, and the API when your application needs to trigger calls programmatically — for example, in response to an event in your own system.

## Make Individual Call

Enter a contact name and phone number, optionally expand **Add Metadata** to attach arbitrary key-value data to the call request, and select **Make Call** to place the call immediately.

## Batches

The Batches panel manages calling batches against a full contact list:

1. Select **Create Batch** and give the batch a name.
2. Upload a CSV of contacts and map its columns to the expected contact fields.
3. Choose to run the batch immediately, or schedule it for a later time.

Every batch appears in the table with its contact count, current status, and scheduled time, along with actions to view, reschedule, or delete it.

## Next step

#### [Conversations](/platform/conversations)

Review the outcome of the calls you've placed