Knowledge Base
The Knowledge Base page, at app.hollr.ai/knowledge-base, lets you extend an agent’s context beyond its system prompt with your own content. This step is optional — it’s only necessary for use cases where the agent needs to draw on a larger body of reference material than fits comfortably in a system message, such as a property brochure, a pricing sheet, or a support knowledge base.
Content added here is indexed and retrieved contextually during a call, so the agent can answer specific questions accurately without that information being restated in the system prompt.
The page has three tabs, corresponding to three ways of adding content:
Documents
Upload PDF, DOC, or TXT files up to 25MB each. Give each document a title, then upload it — the dashboard shows a processing status for each item and marks it as vectorized once it’s ready to be used by the agent.
Website
Provide a website URL and the platform will crawl the site and extract its content into the knowledge base automatically, rather than requiring individual pages to be exported and uploaded manually.
FAQ
Create structured question-and-answer pairs directly in the dashboard. This is the most direct way to guarantee a specific, exact answer to a specific, frequently asked question, rather than relying on retrieval from a longer document.